This major publishing company had a business to trade telephone sales team operating from expensive central London square footage.

The board suspected they were underperforming and contacted Alexander Simpkin having heard what he had done for a major competitor.

A report was commissioned from Alexander and its major conclusions accepted. The current team was to be disbanded and another set up in close proximity to the company’s inhouse customer service and distribution centre in Scotland.

Working closely with the board at all stages of the planning process, the recommendations contained in the report were implemented by Alexander Simpkin, who recruited the new telemarketing team members, organised the set up of the new environment, inducted and trained the team members and maintained a watching brief for the first year.
By the third year, telesales turnover represented 3% of UK turnover. This was a six fold increase on the money being made from the original London office with staff numbers being increased by only one person and with overheads down by 25%.

This strategy also had a major influence on the field sales force, who were now able to focus activity on major business customers and considerably reduce their own operational overheads.

Some years later, Alexander Simpkin has again been involved in the operation's development strategy and a contact centre is now being set up bringing customer service and telemarketing activity even closer together. Alexander was asked to maintain the consultancy, development and training responsibility for a further year.

The Global Sales Director of an IT consultancy contacted Alexander Simpkin via this very web page. The business owned a sales force that was operating through individual country managers but wanted to establish global synergy as to the overall sales presentation of its service portfolio.

It was also evident that, whilst members of the sales force might be performing well in actual meetings, there was a skills gap when it came to getting the meetings in the first place.

The sales director operated globally from a central control base and was using audio conferences (rather than video since no one knew where they were going to be making the call from at the time of each conference) to consolidate his command.

The countries involved were the UK, the US, Germany, Belgium, Holland, France, Sweden, Norway and Ireland.

Through a series of five tailored telemarketing audio sessions of 30 minutes each, inserted into an hour long, monthly audio meeting, Alexander Simpkin disseminated information on telephone attitude, telephone technique, designing scripts and pitches, dealing with secretaries, handling objections and closing.

Follow up sessions were arranged at a later date so that the training could continue in such a way that it related to actual difficulties in "real time" as well as theory.

Some of my clients have stayed with me since I started my telemarketing business. Some have been bought and outgrown my service. Some have changed jobs and brought their new companies back as clients. Within this constant flow, there is usually room for new clients

If you, as a potential client, have a strategic proposition or service that you want brought to the attention of group board members, divisional board members or senior managers of companies with a high profile presence in Global, European or UK markets, then I would be delighted to open some doors for you.

I charge Lead Generation business on an all inclusive daily rate business at a maximum level of six days and a minimum level of three days a month and Sales Process Consultancy by the hour, by the half day or by the day.